CLIENTS CASES
Realizing clients' business goals
across the world
Success stories
AWS Managed Services Streamline Secure Innovation
Woven Planet holdings, a leading innovator in automated driving technologies, called in GIGAMEGA DEALS’s AWS team to build a secure cloud foundation. This foundation would drive a standardized approach to security governance across a distributed operating environment. The result was better security and cost management, with continued engineer self-service and innovation at market speed.

Accelerate the Future of Mobility
Putting cloud front and center, GIGAMEGA DEALS transformed BMW Group’s worldwide data centers driving productivity, flexibility and game-changing automation.

Telecom Company Maximizes Security With AWS Digital Transformation
GIGAMEGA DEALS has enabled a leading US telecom provider to accelerate the creation and launch of innovative new services. This was achieved using serverless methods and digital native development platforms while greatly enhancing security. The company reduced the attack surface and decoupled development from the web to combined speed and agility with high assurance and fast recovery.

Management of Public Cloud Environments
GIGAMEGA DEALS worked with Santillana, the world’s largest Spanish and Portuguese language educational content producer, to deploy its production platform in the cloud, following a phased migration roadmap that reduced risk and disruption. Today, we provide hands-on support and deliver continuous improvement to all services. Availability has risen from 96% to 99.998%, and costs have been cut by a full 60%.

Cloud
For an International automobile manufacturer, design and delivery of a solution for Plant Security
One of the largest Japan’s automobile manufacturer with about 1,000 subsidiary companies and affiliates involved in the production of automobiles, automobile parts, and commercial and industrial vehicles.
- Business need:
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- - Focus on the design, implementation and operation of cyber security controls for the European plants.
- - Security Maturity Assessment of 8 plants across Europe.
- - Analysis of cybersecurity impacts on human lives, operations and product quality.
- - Define policies and management procedures for Asset Management.
- - Define roles and responsibilities for operations activities.
- - Design the architecture to allow secure remote access support.
- - Define monitoring perimeter and OT Detection solution.
- - Implementation of Incident Management practices.
- Solution:
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- - GIGAMEGA DEALS has gathered an international team with specialists from various European countries to meet the customer's needs which Italy plays a key role.
- - Highly challenging project demanded multidisciplinary skills involving the fields of industrial automation, safety and security.
- - GIGAMEGA DEALS accredited as a company capable of covering the gap between business needs and production aspects.
- - Demonstrated in-depth knowledge of industry security standards, specifically ISA/IEC 62443 and NIST 800-82r2.
- Outcomes:
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- - Enable transformative Industry 4.0 innovation technologies to increase productivity and operational efficiency in a secure manner.
- - Enable a secure integration between OT and IT systems (Manufacturing Execution System and Enterprise Resource planning).
- - Better understanding of the causes that can lead to a disruption and its possible impacts.
- - Accurate, centralized and automatically updated inventory of company assets.
- - Proactive cyber risk detection and effective incident response.
- - Secure remote working with managed and monitored infrastructure access.

Cloud Security Migration
North American FORTUNE 200 company that is one of the world’s largest consumer products companies. It operates worldwide and is supported by an employee base of approximately 7,000 employees.
- Business need:
-
- - Securely architected Azure Cloud instance
- - Migration to the Cloud
- - Accommodation of Client’s architecture and core technologies to enable Client’s Cloud strategies, agile adoption, and automation focus, while complying with Client’s security, risk management, and governance policies.
- - Cloud Security Managed Services
- Solution:
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- - GIGAMEGA DEALS provided Architecture design of secure Azure Cloud
- - Securely configured and implemented new Azure Cloud instance for Client.
- - Providing Cloud Managed Services including Security Managed Services
- - Cloud Security Managed Services include Azure AD, Key Vault, Secure Configurations, Microsoft Defender for End Point, Microsoft Defender for Cloud, Container Security/Encryption, Managed Firewalls, VPN, Compliance and Remediation, Network Access Control
- - In the process of deploying Microsoft Defender for Identity
- - Implemented best practices to optimize SOP
- - Providing Security Architecture Services
- Outcomes:
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- - Automate remediation/self-healing
- - Service Level Improvements
- - Shift left/improve resolution timeframes
- - Decrease support costs and helpdesk tickets
- - Next Generation solutions/improved security posture
- - Support model optimization
- - Scalable growth
- - Protection of hybrid environment
- - Thought leadership and innovation through continuous improvement process
- - Reduction/Prevention of Shadow IT

Managed Security Services
Global healthcare solutions company that incorporates product manufacturing, distribution support, and innovative technology services. FORTUNE 500 company with operations located across North America, Asia, Europe, and Latin America with 15,000 employees.
- Business need:
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- - Consolidate multiple Business Unit’s into one secure infrastructure
- - Business Partner who is not just an “Order Taker”
- - Complex enterprise operating environments, different process, capability & taxonomy
- - Different security solutions within Business Units
- - Reduction in circuit costs, software and hardware licenses and support
- Solution:
-
- - Reviewed list of solutions and recommended tool consolidation or transformation to next generation solutions such as SASE
- - Provided Information Security Manager to provide Service Delivery Management, contract governance and thought leadership
- - Migrated current infrastructure to Hybrid Cloud
- - Reviewed current processes and improved and expanded capabilities at a lower cost
- - Solutions include IAM, SOC/SIEM, Threat Hunting, Incident Response, Vulnerability Management, Key Management, Azure AD, SSO, MFA, Cert Management, EDR, PAM, WAF, Next Gen Firewalls, VPN, SASE and UAA
- Outcomes:
-
- - Significant savings in reduction of circuit costs with implementation of SDWAN/SASE
- - Cost reduction by tool consolidation
- - Next Generation solutions/improved security posture
- - Improved Support Model
- - Thought Leadership and Innovation
- - Service Level Improvements
- - Operational Improvement
- - Improved Incident Handling and Response

Customer Identity and Access Management Solution for Banking Services
Leading Italian banking group with approximately 25,000 employees and 5,000,000 retail customers. Implementation of SCA, 3DS, SCA functionalities through the adoption of commercial security solutions
- Business need:
-
- - Enable customers access control infrastructure in compliance with the PSD2 directive and other compliance requirements
- - Support and protect credit cards payment mechanisms (3DS and 3DS2)
- - Introduce Strong Customer Authentication (SCA) and Dynamic Linking mechanisms for transactions
- - Support more than one SCA methodology including Fallback solutions
- - Increase security levels by replacing custom components with market solutions
- - Make the solution easily scalable in order to handle a growing workload.
- - Migration from the current custom solution to the identified solution
- Solution:
-
- - Implementation of the new access control infrastructure and Strong Customer Authentication solution. Modification of the new onboarding processes of the new infrastructure.
- - Use of ForgeRock Access Manager to handle access control and of Entrust IdentityGuard for SCA
- - Introduction of the Dynamic Linking feature on all devices
- - Risk-based authentication: Integration with the anti-fraud engine both during the authentication (login) and authorization phases (including handling of additional authentication factors if needed)
- - Introduction of standard protocols such as OpenID and SAML
- Outcomes:
-
- - Decrease of login time with a 5:1 ratio between custom and commercial product.
- - Increase of security and decrease of operating costs through the adoption of market solutions.
- - Simplification of patch management processes
- - Decrease of go-to-market times for access control and authentication features
- - Fulfillment of compliance and auditing functionalities already considered for commercial products

Cybersecurity
SEKISUI - Development of a predictive quality management platform
GIGAMEGA DEALS worked side by side with SEKISUI S-LEC B.V. to develop a predictive quality management platform that matches the group expectations and technological qualifications of the Industry 4.0 revolution.

Starting business partnership to accelerate digital transformation
Lion Corporation, which mainly focuses on consumer products, and GIGAMEGA DEALS have been working on data analysis and developing data utilization platform in the marketing section. GIGAMEGA DEALS has contributed to the advancement of data utilization by deepening customer understanding, and the creation of new experiential value. From 2022, we started to promote digital transformation under business alliance agreement. We are collaborating to build a digital platform, establish and develop a DX promotion process, and strengthen human resources development. We aim to realize transformation of Lion’s business foundations for further growth, and creation of the business value.

HPHC saves millions, improves customer service and meets digitization demands
Harvard Pilgrim Health Care (HPHC) needed to improve service delivery to its members, reduce administrative costs and meet increasing demands for digitization. Partnering with GIGAMEGA DEALS, HPHC modernized their applications and automated critical processes to identify risk with predictive models better. Results of this partnership included stabilizing pended claim volumes, better-isolating risks, and financial liabilities while processing 92% of claims in an average time of 1.61 days from receipt. They also included delivering a modern application platform that is scalable to meet future needs, reducing interest penalties by 60%, and cutting support costs by $13.5 million through automation and process improvement.

Data & Intelligence
Blue Cross & Blue Shield of Rhode Island
Improving customer services, increases business agility and saves money by consolidating IT, automating operations, and adopting DevOps.

The City of Austin
A self-service channel and secure portal to collect COVID-19 screening and intake information from Austin citizens and healthcare workers.

ENGIE
Data analytics in real-time have allowed the main player in the industry to access new levels of knowledge and create totally new apps and intelligent systems.

Mutua Madrileña
Improving the CRM platform for Wealth Management Company Mutuactivos Journeys, turning it into a customer-oriented company.

Salesforce
Major US Unified School Disctrict Uses Strategic Advisory Services to Create Digital Connections
Understanding that their legacy systems and outdated call fielding processes would not be sustainable in our new educational climate, school leadership sought to streamline service for constituents. Their end goal? Provide a positive and modern user experience so that community members could easily find answers to their questions and quickly make requests.

ServiceNow Powers a Safe Return to Work at Fortune 500 Healthcare Payer
With a sweeping ServiceNow HR Service Delivery transformation already under its belt, this Fortune 500 Healthcare Payer was better prepared than most to weather the rapid changes brought on by COVID-19. At the start of 2020, healthcare organizations were already under immense pressure from the consistent consumerization of medicine alongside rapid technological advancements. All of these challenges came to a head following the outbreak of COVID-19, and further solidified this organization’s belief that continuous improvement is the key to long-term success.

Fortune 500 Private Mutual Company Modernizes with ServiceNow Financial Services Operations
Facing a changing industry rife with fierce competition, the firm craved a digital solution that would propel them into the future on solid footing. The company’s agents were burdened with a legacy system that didn’t offer the visibility and speed they needed to provide the best possible service to their policyholders.

File Hosting Services Company Solidifies ITSM Strategy for the New Decade with ServiceNow
Leadership knew that in order to build resiliency and remain agile, they needed to consolidate all of their disparate tools and systems to start managing their incidents and requests strategically. Doing so would allow them to start collecting and acting on data in real-time – a must for every business looking to thrive in the emerging digital landscape post-COVID-19.

ServiceNow
Major US Unified School Disctrict Uses Strategic Advisory Services to Create Digital Connections
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ServiceNow Powers a Safe Return to Work at Fortune 500 Healthcare Payer
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Fortune 500 Private Mutual Company Modernizes with ServiceNow Financial Services Operations
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File Hosting Services Company Solidifies ITSM Strategy for the New Decade with ServiceNow
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Agile Transformation of Global Insurance Company
GIGAMEGA DEALS supported the global insurance company with their agile transformation by implementing the SAFe® Framework, coaching and training of business, IT and management in the application of SAFe®, executing value stream workshops and introducing Portfolio Management. Overall, GIGAMEGA DEALS helped the customer moving from a traditional waterfall-oriented organization to a purely agile one.

Conception and Implementation of a DevOps Operating Model for a newly created department
The central system for the management of all vehicle sensor data was developed and maintained by different teams in the past. The Automotive OEM decided to create one central department responsible for the development and maintenance of this system. GIGAMEGA DEALS created and implemented a DevOps Operating model for this newly created department with clear agile team structures, automated deployments, monitoring and reporting, worldwide 24x7 support concept and clear SLAs/KPIs within feature teams and towards service consumers and stakeholders.

Retail Wholesale Integration Layer Global Automotive OEM
Modernization of the central legacy system for master data & security critical functions accessed by all local markets of the OEM. GIGAMEGA DEALS provided a cloud-native integration layer with self-service APIs supporting a wide variety of batch, real-time integration patterns & fast onboarding of local markets.

BMW Car Configurator - Cloud-based Integration platform
Together with GIGAMEGA DEALS BMW has implemented a new generation of the online configurator. Realized goals include an optimal user experience as well as the best possible presentation of the new electric vehicles. Analyses show that the simple and clearly selectable elements significantly improve the usability for users.

Application Development & Management
Supports financial institution clients with the power of digital technology
Due to the impact of COVID-19, financial institutions have been restricted from operating at branch counters, which used to be the first point of contact with customers. Now the call center plays an important role. Japan Post Bank Co., Ltd. is working on digitalizing call center operations intending to reform customer contact points for the future. Takayuki Tanaka, Managing Executive Officer, has high expectations. He says, "We would like to actively utilize various mechanisms such as AI systems to create a call center that is friendly, polite, convenient, and easy to use as a contact point for customer feedback."

